kbDNA FAQ

Name: kbDNA
Address: 200 Dexter Ave, Watertown, MA, 02472, US
Telephone: (781) 678-8419

Question 1

How has kbDNA supported researchers?

Accepted Answer

Over the years, kbDNA has developed and optimized a variety of solutions that helped end-users exceed experimental challenges. Many of which came at no extra cost. 


You can find notable examples of these solutions in our simple data-sheet found at kbdna.com

Question 2

How does kbDNA warranty its products to buyers?

Accepted Answer

Warranty

-Materials are expected to meet and/or reflect quality within range of data presented in respective product data sheets.
-Certificate-of-Analysis(CoA) are included in shipping documents and supersede product data sheet in accuracy.
-If product is defected or material properties critically conflict from data sheet and CoA, customer is entitled to compensation via refund or replacement of product.
-Customer must notify kbDNA in writing about any suspected defects/quality issues within 10 (Ten) business days of product receipt. After 10 days, kbDNA considers products fulfilled & accepted by customer.
-kbDNA shall not be liable and customer shall not claim any defect in quality of the products arising out of or in connection with shipping issues after FedEx accepts package for customer delivery. FedEx acceptance is defined by date marked on tracking.

Question 3

What makes kbDNAs reagents different?

Accepted Answer

kbDNAs reagents measure against current limitations in manufacturing and handling to deliver optimized research products. Production follows an automated & versatile workflow via competitive technology. This allows for more streamlined QC testing and informed buying from customers.

Question 4

What does kbDNA offer relative to reagents?

Accepted Answer

kbDNA offers a selection of research reagents as ready-to-use or optimized products:

-DNA and RNA  oligonucleotides
-Recombinant Enzymes
-Recombinant Antibodies
-Recombinant Proteins

Question 5

Who is kbDNA?

Accepted Answer

We are a material science company that specializes in building and improving laboratory reagents for life science R&D. Our solutions enable researchers in their discovery

Question 6

How to place an order with kbDNA?

Accepted Answer

Routine Ordering:
To place an order, please send a Purchase Order to orders@kbDNA.com. You may also call +1(781)206-2235 or click on the "check out" button on your virtual quote to order using a credit card. 


New Customers [1st Order]:
1st time orders require full payment terms (PIF) and will not be processed without payment. NET-30 terms qualify after 1st order fulfillment. 

To place a 1st order, please issue payment by credit card, wire transfer or mailed check. See Remittance section for more detail. 

Provide tax-exempt documents if applicable.

Question 7

How do I request a formal price quote?

Accepted Answer

You can submit any website inquiry forms including our Contact Us to initiate a quote request. You can also talk directly with us via our website chat function or by calling us at 1+ (781) 678-8419

Question 8

How can researchers inquire about a specific reagent need?

Accepted Answer

You can use your analyte to find a protein in our recombinant libraries and submit the on-page sample datasheet form (top right or bottom) for your products of interest. This inquiry will provide you an updated datasheet, available quantity, pricing and sample evaluation opportunities!

Question 9

What are current quality control standards for reagents?

Accepted Answer

RUO product are essentially unregulated in the U.S but must be properly labelled. Beyond the labelling statement, FDA regulations do not mandate any other restrictions or limitations on RUO products. Thus, quality control testing is based on common good practices:

1. Providing product formulation (buffer, additives, solution)
2. Molecular weight verification via gel-electrophoresis (or SDS-PAGE)

Question 10

What applications are reagents used in?

Accepted Answer

Reagents support an array of laboratory experiments throughout life sciences.  Their value can range from basic consumables in routine chemical and cellular analysis to critical analyte components in target analysis and assay development. 


More detail in application list

Question 11

What are reagent solutions?

Accepted Answer

Reagent solutions are biochemical products and services for laboratory research:

Nucleic acid sequences
Enzymes
Proteins / antibodies
Chemical solutions (or mixes)
Building block formulations
Analyte componints / kits

Question 12

What are research-use-only (RUO) reagents?

Accepted Answer

An RUO reagent is a chemical IVD product that is in the laboratory research phase of development and is being shipped or delivered for in-vitro investigation. Not in any clinical application. 

You can learn more about RUO definitions via FDA guidance: https://www.fda.gov/media/87374/download

Question 13

What is the best Biotechnology Products and Services in Watertown?

Accepted Answer

kbDNA is a premier Biotechnology Products and Services based in Watertown, MA

Question 14

What are the hours of operation for kbDNA?

Accepted Answer

Open 24 Hours, 7 Days a Week

kbDNA

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Bioreagents drive life science research.

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